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Upturn the Downturn into… GOLD!

… by Ken Wong Recently, there is an article in Asiaone that reported one customer who had paid for 2 whole chickens, from a Fried Chicken chain, instead received mostly chicken wings after waited for 1 hour. The customer took it to the social media to air her grievances. The chain had responded due to …

What is Agile Coaching?

I recently came across an article on Agile Coaching written by Jonathan Kessel-Fell which was well-written. The article highlighted the changes Jonathan made to the Agile Coaching Institute’s Agile Coaching Competency Framework, based on years of empirical evidence while doing Agile coaching. https://www.linkedin.com/pulse/new-perspective-agile-coaching-competency-framework-kessel-fell/ Initially, I read it as Agile Coaching, as in Coaching with Agility …

What is Coaching?

The International Coach Federation or the ICF defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. Coaching is typically short-term and performance driven with self-discovery and is solutions focused. During coaching, the Coach guides the Coachee to create solutions to move forward and achieve …

Business Coaching to Drive Sales

While coaching tends to focus on the individual or small group, it’s impact on the sales performance and effectiveness of an organization’s sales team cannot be under-estimated. Coaching the individual sales for better sales performance and performance effectiveness will impact the larger sales team, one “ripple at a time”.

Coaching vs. Mentoring

Many people believe that coaching and mentoring is similar. However, there are major differences between coaching and mentoring. Coaching is typically short-term with actions taken in small steps and performance-driven with self-discovery whereas mentoring helps the mentee to develop by being inspired by the mentor’s experience. The mentor supports the mentee in an informal manner. …